Return & Replacement Policy

At OrganicHerbalPlus, we accept returns and exchanges with a 30-day return or exchange warranty.

We are committed to providing you with high-quality products and exceptional customer service. If you receive a product that doesn’t meet your expectations or arrives in less than perfect condition, we have a return or replacement policy to address such situations. Please review the following policy before making a purchase:

1. Eligibility for Replacement or Return

  • To be eligible for a return or replacement, you must initiate the process within 2 days of receiving the product.

2. Damaged or Defective Products

  • 2.1. If you receive a damaged or defective product, please notify us by sending an email to [email protected] within 2 days of receiving the item.
  • 2.2. In your email, please include your order number, a clear description of the issue, and any supporting evidence such as photographs or videos (if requested).
  • 2.3. Once we review and validate the issue, we will arrange for the replacement or return of the damaged or defective product.

3. Incorrect Product

  • 3.1. In the event that you receive an incorrect product, please contact us via email at [email protected] within 2 days of receiving the item.
  • 3.2. Include your order number, a description of the discrepancy, and any supporting evidence such as an unboxing video.
  • 3.3. After verifying the error, we will arrange for the return or replacement of the incorrect product with the correct one.

4. Return or Replacement Process

  • 4.1. Our customer support team will respond to your email and guide you through the return or replacement process, including any required steps and documentation.

5. Product Availability

  • 5.1. Replacements are subject to product availability. If the exact product is no longer available, we will offer alternatives or a refund, as determined by our customer support team.

6. Non-Replaceable Items

  • 6.1. Certain products, such as personalized or custom-made items, may not be eligible for return or replacement. Please refer to the product description for specific details.

7. Exceptions

  • 7.1. The following situations may void eligibility for a replacement or return:
    • Products damaged due to misuse, neglect, or improper handling.
    • Products with missing parts, accessories, or original packaging.
    • Products showing signs of intentional damage or alteration.

8. Return or Replacement Charges

  • 8.1. Return shipping: Buyer pays return shipping.
  • 8.2. If a buyer returns an item, it should be returned in the same condition in which it was received, and it should include all items that were in the original package.
  • 8.3. If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it wasn’t packaged correctly, OrganicHerbalPlus may deduct from the refund to cover the loss in the item’s value.
  • 8.4. You are covered by the OrganicHerbalPlus Money-Back Guarantee if you receive an item that is not as described in the listing.

9. Final Decision

  • 9.1. All decisions regarding eligibility for return or replacement are at the sole discretion of OrganicHerbalPlus.
  • 9.2. We reserve the right to update or modify this policy at any time without prior notice.

By making a purchase on OrganicHerbalPlus, you acknowledge and agree to abide by this return and replacement policy. Our goal is to ensure your satisfaction and provide a seamless shopping experience. If you have any further questions or require assistance, please don’t hesitate to contact us at [email protected].

Address:
39 Lilac Dr,
Rochester, NY 14620

Thank you for shopping with us!